Return to Help Index
|How do I create an account?|
|1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.|
|How much is my shipping?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.|
|I forgot my password.|
|Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|How do I return my product?|
|Please click here for more information on returning an item.|
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.|
|What is your return policy?|
|Returns and Exchanges
We hope every customer is delighted with the natural, botanical products available at MountainBody.com. Questions or concerns? Please call us at 800-417-2365, Monday -Friday, 9:00 a.m. to 5 p.m. Mountain Standard Time.
Cancellations must be made within 24 hours after the order is placed. Please contact a Customer Service Representative in order to cancel your order. You may cancel your order and obtain a full refund if order has not been shipped and/or is not awaiting shipment. Please allow 2 to 5 business days for your account to be successfully refunded in full. You will be notified via email with a confirmation once refund has been issued. Customer is responsible for all return shipping and insurance costs. Package must be in original, unopened packaging without any damage in order to receive a refund. Shipping and Handling is non-refundable.
All exchanges must be made within 7 days on unopened product with an original receipt. If the customer has any dissatisfaction with our products they have the option to receive a refund (40% of the principle amount will be charged as handling and restocking fee). Product must be in new condition and not used. There is absolutely no refund on shipping and handling charges.
Returned items must be 100% complete, contain ALL original boxes and packing materials, contain all manuals, accessories and documentation provided by the manufacturer. Customer is responsible for shipping charges on returned items. We strongly recommend that you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.
|When will my order ship?|
|Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.|